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    REFUND POLICY

    WHAT IS OUR RETURN POLICY?

    • Return Window

      Returns must be shipped back to us within 30 days from the date you your package is delivered.

    • Restocking Fee

      There will be a 20% restocking fee on all returns. (If the fault is ours, Damage, Wrong Product Sent, and so on on there will not be any restocking fee)

    • Reason Why

      Anything purchase at TeeShirtPalace is a unique custom made product and printed just for you. So there will be a 20% re stocking fee on all products. If you need to make an exchange there will not be a restocking fee.

    • Who Is Responsible for Return Label?

      TeeShirtPalace will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer. If you need a return label sent to you please contact us either by phone or email

    • Process Returns

      Once we receive the return please allow 6-10 days business to process you. Returns. All returns will be processed through our inspection department for approval. Please allow 3-5 business days to receive your refund once it is refunded. 
      We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.

    • Package Includes

      Included packing slip with all returns.

    • Shipping charges

      Shipping charges are non-refundable

    • Defective Items

      Please call us at  +1-(313) 985-0415 for instructions.

    WHAT IS OUR EXCHANGE POLICY?

    • Exchange Window

      Exchanges must be returned to us 30 days from the date you received the package.

    • Exchange Process:

      In order to exchange please send an email to andrepumpa@gmail.com stating your reason for the exchange including new request for sizes and colors.

    • Package Includes:

      Included packing slip with all exchanges. Please state size you need with any notes you would like to add.

    • Exchange Guidelines:

      We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days. Once we receive your exchange any product that has a handling time of 1-2 days will take 3-5 business days to reship. Any product that has a handling time of 4-7 days can take up to take 6-10 business days to reship. If you need to exchange the design, style, or there is a price different of any product you will need to re order. Once that is done please send us a email stating your ordered with new and old order confirmation number and we will refund your original order not including shipping. 

    • Need It Faster:

      Please call customer service at  +1-(313) 985-0415 or email us at andrepumpa@gmail.com 

    • Package Exchange Address:

      Tee Shirt Palace: Exchanges  9299 Sorrento St, Detroit, MI 48228 United States

    • No Restocking Fee!
    • International Exchanges

      For All Internation Exchanges the Customer Will Be Responsible For Shipping Cost Only.